Relations with Tenants (Customers)

Contribution to Tenants (Customers)

Policy

The Company aims to provide safe and comfortable commercial spaces that meet the needs of the times to support our customers' businesses and achieve mutual growth.

Strategy

Provide safe, secure, and comfortable spaces

In order to provide safety, security and comfort to our customers, we implement planned repairs and renovations aimed to prevent major accidents based on the concept of preventive maintenance, which defines the useful life period (in years or hours) based on our own standards for each facility and replaces the facility before it breaks down or malfunctions.

Investments in renovations and repairs (million yen)

The value to offer	Our initiatives	Description
Safety	Earthquake countermeasures	Earthquake countermeasures for building frames	Our main datacenter buildings and office buildings adopt advanced seismic isolation devices. Comprehensive seismic strengthening measures are also applied to existing buildings.
		Earthquake countermeasures for elevators	Elevators are fully equipped with a system for safe evacuation of passengers at the time of earthquake. Emergency supplies are equipped within elevators in case passengers are trapped.
		Developing BCP and holding drills	Periodic reviews of BCP and regular drills are conducted.
	Flooding counter-measures	Installation of flood-control panels	Flood-control panels have been installed at the entrances to buildings to prevent flooding.
	Flooding counter-measures	Electrical rooms and Equipment rooms set on the second floor or higher	The risk of submersion has been reduced.
	Securing power sources	Receiving power from multiple lines	Datacenter buildings and some office buildings receive power from multiple lines.
	Securing power sources	Installation of emergency-use generators	In the event of a blackout, emergency-use generators are operated to ensure power.
Comfort
	Enhancing tenant services	Twin system by Business Department and Property Management Department	A twin system by Business Department and Property Management Department has been set up, allowing for accurate understanding of and quick response to customer needs.
		Preventive maintenance	Repairs and renovations of facilities are carried out in a planned way, based on the concept of preventive maintenance.
		Upgrading amenities	Customer satisfaction surveys are conducted to implement improvements based on their requests.
		Improving accessibility	Signs in braille are installed along with remodeling of buildings to be handicapped accessible.

Disaster-Prevention Functions

Seismic isolation devices

Laminated rubber isolators and steel dampers will reduce earthquake shaking and minimize shaking of the building. Not only do they secure building users' safety, but they also prevent furniture and fixtures from being damaged by falling.

Seismically non-isolated building
Seismically isolated building^※
Building with S Grade seismic performance^※

In comparison with an ordinary seismic-resistant building, this building minimizes shaking by up to approximately one-third and prevents more than minor damages even in the case of major earthquakes with a seismic intensity of about six to seven. Also, even after such quakes, its main functions will be ensured by its seismic performance comparable to disaster prevention bases and disaster base hospitals.
1. *Nikken Sekkei LTD.'s standards

Emergency-use generators

Emergency-use generators are installed in case electricity supply is cut during disasters or unexpected events. In addition to lighting leased rooms to a level of brightness that allows business to operate unimpeded, they will also allow the use of some computers, televisions, and other equipment.

Satisfaction surveys for tenants' employees

By understanding direct feedback from our tenants (customers), their needs and levels of satisfaction, finding issues and areas for improvement, and responding to them promptly, we will work to provide safer and more comfortable commercial spaces. In the future, we are considering quantifying tenant (customer) satisfaction to introduce quantitatively evaluation.

Sutisfaction survey for tenants' employees

Indicators and Targets

・Number of incidents related to buildings and facilities※★ (Target: Zero serious incidents)：
　Result in FYE March 2024: No incidents
・Number of customer satisfaction surveys (Target: At least once a year) ：
　Result in FYE March 2024: Conducted
★...KPI
※A serious incident refers to a situation in which the operation of a tenant is suspended due to
　a malfunction of the building or facility.